If in full-screen, the window will become a smaller window.
To resize/restore the window size, the 2 boxes can be clicked.It can be re-opened by clicking the icon for Remote Desktop Connection in your taskbar: To minimize your window to access your local computer, click the _ to minimize the window.Window Settings: These will allow you Minimize, Restore, and Close your Remote Desktop Connection window.Computer Name: The name of the computer you are connected to.Connection Strength: If your connection is poor (1-2 bars) you may experience slowness or loss of video quality.On Windows, a blue bar will show up at the top of your screen, this will display information and give options for the window: When you are using Remote Desktop Connection, it is important to disconnect properly to allow you to access your computer again in the future. Use and Configure GlobalProtect Connecting/Disconnecting from your computer GlobalProtect must be installed and active on your computer to use the Remote Desktop Connection. Your WesternU computer must be on and have no other users logged in to it to allow a connection. This allows you to use progams and access files stored directly on your computer. Remote Desktop Connection will allow you to access your WesternU computer as if you were in your office. Globalprotect is also not required to access your OneDrive or Sharepoint. GlobalProtect VPN is not required to access Microsoft Office programs, as well as your email (both in the Web and Outlook program). The softphone Avaya One-X also requires that GlobalProtect be connected. This includes Banner, EMR/EHR applications, network drives (Not OneDrive), as well as any WesternU databases. GlobalProtect VPN is only required to access on-campus resources. That same process can be completed to disconnect the program by clicking Disconnect. When GlobalProtect is connected, the icon will be colored with a checkmark:Ĭonnecting to the GlobalProtect can be completed by clicking icon in the system tray (bottom-right on Windows, top-right on MacOS) and clicking Connect. When GlobalProtect is disconnected, the icon will be grayed out: Use and Configure GlobalProtect Connecting/Disconnecting to GlobalProtect When you are finished with your work that requires GlobalProtect, disconnect the program. Staying connected full-time can cause issues when attempting to access other web resources or use other programs on your computer that requires Internet.įull instructions on downloading and configuring the GlobalProtect VPN program can be found at the link below: This will allow you to access your network drives, online services, and other applications that normally require you to be on campus. GlobalProtect is a VPN program that allows you to connect your computer to the WesternU network. In the article will be tips and best practices for these services and applications. If you'd change the inactivity logout value to 10-12 hours as a workaround for not having disconnects until the root cause/solution is found.WesternU has a plethora of services and utilities that allow work to be completed remotely. Why would any client not reply to a mere keepalive (once every 10secondes, for 50 seconds).Īre you using an active/active firewall setup? Regardless of the suggestion that the HIPS check would indeed be sent to the other firewall. When the gateway does send a keepalive according to the capture, nothing comes back. Now this is a point where we don't fully understand what's happening. The gateway thinks it did not receive HIP checks, starts sending keepalives. We suspect this happens because of the inactivity logout threshold is triggered. Next to that we also witnessed keepalive timeouts happening at the inactivity logout value.
We assume that the HIP check is performed properly (based on the events in the PanGPS log), but somehow with the 'wrong firewall/gateway'.Īccording to the description of the inactivity logout value, it is triggered by not receiving HIP checks within the given amount of time. What we're also seeing is succesful HIP Checks in PANGPS log. We are experiencing the same thing and it does appear that this setting is somehow involved in our situation.